3 day service from £4.99 up to a maximum of £6.99 for an order of any weight or size
Next day service from £8.99.
Saturday, pre-noon delivery carries a courier surcharge of £5.49 - 0730 to 1200.
Late deliveries up to 8pm during peak time (Christmas).
You can also choose your exact delivery date for delivery of up to 90 days in the future.
You will be automatically notified by email when your order is despatched. The email also contains a link that will allow you to track your order.
If item/s are out of stock, or more is ordered than we currently hold, then a date will be shown in the basket when we expect to have stocks replenished and when we can fufill your order.
Login to your account. Click order history in the box at the top right-hand side of the page. Then click the order number for the consignment you wish to query, and the transit details are listed at the bottom of the page. Click the courier reference link to view the latest information. Please note these are updated when parcels are scanned at UK wide depots and by drivers using scanners when collecting and delivering.
UK 2 to 3 Day Service Areas:
For deliveries to remote areas of the UK such as the off-shore Islands, Northern Ireland, Scottish Highlands, Isle of Man etc we offer a 2-3 day delivery service. Isles of Scilly can take up to 4 days.
Proof of Delivery:
If you/chosen recipient, is not at home to accept delivery, our couriers will try and leave the order with your neighbour/s. UK orders are not left unless the carrier can obtain a signature or, where we are given specific delivery instructions at the time of order to include leave in the porch/behind garage, in wheelie bin etc. This is at your own risk. This information may be given during our checkout section by filling in the 'courier instructions' field, and your instructions will be carried out automatically.
We strongly recommend the following three points to help us ensure timely deliveries:
Supply us the recipient's telephone number for both UK and European deliveries. This is an optional field for inputting during our checkout section for use in case the recipient or associate is not in to sign for the goods, or in the case of remote and hard to find addresses such as office suites and properties off the beaten track etc. Check the recipient's postcode is correct. Input your telephone number during our checkout section as the sender of goods to assist us in informing you at the earliest possible time of an unforeseen problem, such as a breakage or an address not found.
On the rare occasions a breakage occurs or goods are faulty, we will happily offer a replacement or a credit on the return of the items in question. We must be notified of such within three working days and the goods returned within a further seven days and are further happy to have these goods collected by our couriers at no extra cost to yourself. We may require further information from you regarding where the goods may be collected from, if different from the original delivery address and may be picked up from a particular, agreed place. For example, you may leave the goods in a porch or with a neighbour for collection. Claims and details for these are required by post, fax or email
Should the goods ordered be returned to us because the couriers have failed to deliver despite all attempts including any new address given, telephone number given for the recipient and any other helpful information, we will either give you a credit, less the orders delivery charge or re-despatch on your instruction where the same delivery cost will be charged against your account.