TheDrinkShop.com Logo

Returns and Refunds:

You are able to cancel an order made within 14 days should the goods be unwanted, and 30 days to return faulty or damaged goods. All credits will be issued within 48 hours of the goods being received back to our warehouses.

On the rare occasions a breakage occurs or goods are faulty, we will offer a replacement or a credit on the return of the items in question. We must be notified of such within three working days and the goods returned within a further seven days and are further happy to have these goods collected by our couriers at no extra cost to yourself. We may require further information from you regarding where the goods may be collected from, if different from the original delivery address or, may be picked up from a particular place. For example, you may leave the goods in a porch or with a neighbour for collection. Claims and details for these are required by post, fax or email.

Should the goods ordered be returned because the couriers have failed to deliver despite all attempts including telephone number given for the recipient and any other helpful information, we will either give you a full credit, or re-despatch on your instruction where the same delivery cost will be charged against your account.

Our couriers will make a single attempt to deliver your parcel and if you/recipient is not at home, they will try immediate the neighbours. Thereafter, you/recipient will need to make arrangements with courier to make a further attempt of delivery or to give alternative instructions, such as leave in the porch. You are also able to collect the goods from your delivering depot who hold the goods for a further 5 working days, before returning the goods to us where you will incur a return delivery charge equal to the amount for that order.

All payments in UK sterling (GB pounds).

Circumstances beyond our control: We do not have to keep to these conditions and are not liable if we are prevented or delayed from doing so by: Fire. Severe weather conditions. A shortage or lack of fuel or power supplies. Industrial action (official or unofficial). A delay by any government, public or local authority or customs authority. Hijacking, robbery or other criminal action. Any other causes beyond our control.