Shipping policy

8. Delivery

Delivery options and costs will be displayed to you at checkout. 

We can only deliver to valid addresses within the United Kingdom. 

The dispatch confirmation email will give you an estimated delivery date. Delivery dates and times are estimates only - any delays or failure to meet deadlines will not entitle you to cancel the order or reject the delivery. 

Delivery is considered complete when the order is handed to you or someone at the address, or as set out below. 

If no one is available at your address to take delivery, then delivery is considered complete when the courier:

• leaves your order in a safe place;
• leaves your order with a neighbour; or
• leaves you a note which informs you an attempt to deliver was made (it is then your responsibility to contact the courier to re-arrange delivery or collection from the  courier’s depot). 

The products are your responsibility once delivery is considered complete. 

Following a failed delivery attempt, or your failure to re-arrange a missed delivery, we will use reasonable efforts to contact you and try to resolve this together, but if you cannot be reached or re-delivery cannot be arranged, we reserve the right to cancel your order and charge you a reasonable fee for the costs which we incur using any payment method we have of you on file. Any balance of the purchase price remaining will be returned to you.